Managed Services

Ensure ongoing optimization and support for your critical systems

Implementing new systems or capabilities is just the beginning—maintaining optimal performance and continuing to evolve functionality is an ongoing journey. Our Managed Services provide the technical expertise and business process knowledge to support, optimize, and enhance your systems long after initial implementation.

What We Deliver

Technical support and issue resolution

Bug fixes and patch management

Performance monitoring and optimization

Documentation maintenance

Regular system health assessments

Security monitoring and management

User support and training

Disaster recovery testing and support

Periodic enhancement recommendations

Continuous improvement implementation

Our Approach

We develop a tailored support model based on your specific business needs, technical environment, and internal capabilities. Our approach combines reactive support with proactive optimization, identifying improvement opportunities before they become problems. We establish clear service level agreements with measurable performance indicators and regular reporting. Our team becomes an extension of your organization, providing both technical expertise and business process knowledge.

Why Choose AlterPath

Our managed services team brings both deep technical knowledge and business process expertise, enabling them to resolve issues with an understanding of their operational impact. We focus on continual improvement rather than just maintenance, helping your systems evolve alongside your business needs. Our flexible engagement models allow you to access exactly the level of support you need, from targeted assistance to comprehensive management.

How This Creates Value

Operational Stability

Ensure consistent system performance and availability

Continuous Enhancement

Evolve capabilities incrementally without major projects

Cost Predictability

Convert variable support costs to predictable operating expenses

Knowledge Continuity

Maintain system expertise despite internal staff changes

Resource Optimization

Free internal teams to focus on strategic initiatives

Risk Reduction

Ensure proper security, compliance, and disaster recovery capabilities

Ready for ongoing support
and optimization?